FAQ
Find your answers here
Who are your clothes designed for?
Our clothing is specifically designed for tall men who struggle to find garments with the right length and proportions. We focus on longer inseams, sleeves, and body lengths while maintaining a modern fit.
How do I choose the right size?
Our garments are designed differently.
For the width and overall fit, simply choose your normal size (S, M, L, XL, etc.).
The difference is in the length.
Every EVROY garment is designed with extended sleeves and a minimum 36" inseam, so you don't have to worry about trousers sitting above your ankles or sleeves coming up short.
If you're a tall man, we've already done the hard work—your height is the fit, we just put everything together.
How long does shipping take?
Orders are typically processed within 1–3 business days. Estimated delivery times are:
UK Standard Shipping: 3–5 business days
UK Express Shipping: 1–2 business days
Europe Shipping: 3–7 business days
International Shipping: 7–15 business days
Please note that delivery times are estimates and may vary due to customs processing, local courier services, or peak periods.
Do you offer free shipping?
We offer free shipping on qualifying orders. The minimum spend threshold and available shipping options will be displayed at checkout.
Can I track my order?
Yes. Once your order has shipped, you’ll receive a confirmation email with tracking information.
What is your return policy?
We accept returns within 14 days of delivery, provided items are unworn, unwashed, and returned with original tags and packaging.
Do you offer exchanges?
Yes, we offer exchanges subject to stock availability. If your preferred size is unavailable, we'll provide a refund in accordance with our return policy.
How do I start a return?
Starting a return is quick and easy.
- Visit our Returns Portal.
- Enter your order number and the email address used for your purchase.
- Select the item(s) you'd like to return and tell us why.
- Submit your request.
- Once approved, you'll receive your return instructions and shipping label (where applicable).
After we receive and inspect your return, your refund will be processed to your original payment method.
Please note:
- Items must be returned in their original condition, unworn and with all tags attached.
- Returns must be requested within our returns window (e.g. 30 days of delivery).
- Refunds typically appear in your account within 3–10 business days after processing, depending on your bank.
Couldn't find your answer?
We're here to help. If you couldn't find the information you're looking for, please get in touch with our team and we'll get back to you as soon as possible.